Frequently asked questions about Altox Cloud

The current commercial service routes are India Intel Xeon VPS, India AMD EPYC VPS, India AMD Ryzen VPS, and Windows Server RDP. The homepage also presents an IRCTC-focused IP service section that routes users to the client area.

Use the Intel Xeon VPS service route in the Services menu or homepage service card. It opens the Altox Cloud client store for India Intel VPS products.

Use the AMD EPYC VPS route in the Services menu. It opens the Altox Cloud client store for India AMD VPS products.

Use the AMD Ryzen VPS route in the Services menu. It opens the Altox Cloud client store for India Ryzen VPS products.

Use the Windows Server RDP route in the Services menu or homepage. It opens the current client-store route.

A virtual private server is a virtualized server environment that provides an isolated operating environment and allocated computing resources on shared physical infrastructure.

Common workloads include websites, applications, development environments, databases, monitoring services, automation and other workloads appropriate to the selected resources and policies.

Virtualization abstracts physical computing resources so multiple virtual machines can operate on a physical host. A hypervisor manages the virtual machines and their access to host resources.

A hypervisor is the software layer that creates and manages virtual machines. It controls how guest operating systems access virtual CPU, memory, storage and networking resources.

A VPS is a virtual machine running on physical infrastructure shared with other virtual machines. A dedicated server provides an entire physical server to one customer.

Shared hosting generally provides a managed hosting environment where multiple websites use a common software stack. A VPS provides a virtual server environment with more direct operating-system control.

Access depends on the specific service and configuration shown at purchase. Check the current product description in the client area before ordering.

For a self-managed VPS, the customer is responsible for operating-system updates, applications, firewall configuration, credentials and server-level security unless administration is separately provided.

Yes. Customers should maintain independent backups of important data. A server should not be treated as the only copy of important information.

Do not assume that a backup or restoration guarantee applies unless it is explicitly included in the purchased service or a written service agreement.

Windows Server RDP refers to a Windows server environment accessed through Microsoft Remote Desktop Protocol. It allows authorized users to operate a remote Windows desktop or server session.

No. RDP is a remote-access protocol for controlling a Windows session. A VPN creates a network tunnel or private network path and does not itself provide a Windows desktop.

Use strong unique credentials, keep Windows updated, restrict exposure where practical, use firewall rules, monitor authentication events and disable unnecessary services or accounts.

Keep packages updated, use strong authentication, restrict network ports, configure a firewall, review privileged accounts, monitor logs and maintain tested backups.

Network-attached storage is storage made available over a network, commonly for file sharing, backups and centralized data access.

File storage exposes files and directories, block storage presents storage volumes to systems, and object storage stores data as objects with metadata through an object-oriented interface.

CPU allocation describes the processing capacity made available to a virtual machine. Actual performance can also depend on host architecture, contention, workload behavior and software configuration.

No. Additional RAM helps workloads that are memory constrained, but performance can instead be limited by CPU, storage I/O, networking or application design.

NVMe is a storage protocol designed for modern non-volatile memory devices and can provide low-latency, high-throughput storage when paired with suitable hardware.

Resource behavior depends on the service and its terms. Excessive or abusive usage may result in throttling, investigation, suspension or other action under the applicable policies.

No. Software and workloads must comply with the Terms of Service, Acceptable Use Policy, applicable law and the resource limits of the service.

The applicable Terms and Acceptable Use Policy determine whether mining is permitted. Do not assume that high-resource workloads are allowed without checking the current policy and product terms.

Proxy and VPN use is subject to the service policy and abuse controls. Uses that facilitate abuse, evasion, spam or attacks are prohibited.

A game-server workload may be possible where supported by the purchased service and compliant with the applicable policies. Resource requirements vary substantially by game, player count and configuration.

Yes. A VPS can host web servers and applications when the operating system, web stack, networking and security configuration are properly managed.

Yes, provided the workload fits the selected resources and service policies. Database workloads should be planned around RAM, CPU, storage I/O, backup and recovery requirements.

The client area is used for account management, ordering, billing, active services and other customer-facing service actions.

Use the Altox Cloud client area and keep the registered email address active and monitored. Customers remain responsible for reviewing invoices and renewal dates.

Refund eligibility is governed by the published Refund Policy. The policy includes a 24-hour request window for eligible first-time purchases and lists services that are non-refundable.

The current Refund Policy states that VPS services are non-refundable. Customers should review the policy before purchasing.

An unpaid service may be suspended and data may eventually be deleted according to the applicable Terms. Customers are responsible for monitoring invoices and renewals.

The AUP defines prohibited or abusive activities and sets rules intended to protect infrastructure, networks, other customers and third parties.

Review the complaint promptly, stop the relevant activity where appropriate, secure the affected system and respond through the designated support channel. The AUP sets a 24-hour response expectation for abuse notices.

Services may be suspended under the Terms and AUP for reasons including non-payment, policy violations, fraud, security threats or legal compliance requirements.

The site publishes an SLA. It applies only where the relevant service or order is eligible under that SLA. Review the exclusions, measurement method and claim process before relying on it.

The published SLA asks eligible customers to submit a support ticket within seven days of the incident, including the requested downtime dates, times and details.

The published SLA excludes scheduled maintenance from SLA calculations, subject to the terms and notice provisions in that SLA.

An IP address identifies a network endpoint and allows systems to communicate over IP networks. Dedicated IP services provide a dedicated address subject to the applicable service policy.

Yes. The published policies allow IP addresses to be revoked where misuse, abuse or other policy violations occur.

Use the support route in the Altox Cloud client area. Include enough information for the team to understand the service, issue, relevant timestamps and requested action.

The published Privacy Policy states that Altox does not store complete credit card numbers on its own servers and that payment processors handle sensitive payment information.

Depending on the service and interaction, the Privacy Policy describes account, contact, billing, support, security and service-usage information that may be collected.

Depending on applicable law and retention requirements, users may request access, correction or deletion of personal data. Some billing, legal or security records may need to be retained.

The published Privacy Policy states that Altox does not sell, rent or trade personal information.

The footer contains direct links to the Terms of Service, Privacy Policy, Refund Policy, Acceptable Use Policy and Service Level Agreement.

No. Technical guides explain concepts and operational considerations. Actual performance depends on the selected service, workload, software configuration, network conditions and other factors.

Start with the workload: estimate CPU demand, memory needs, storage capacity and I/O, network requirements, operating system and backup requirements. Then compare those requirements with the current product specifications in the client area.